Restaurant Supervisor

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Job Ref.: 
Job Location: 
London SE1
Recruiting For: 
a full time job position
Salary Range: 
£9.41- £10.00 (£18,350 - £19,500pa)
Number of vacancies: 
Job starts now: 
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

We are recruiting for an experienced Food and Beverage Supervisor


Main Responsibilities and Duties.


  1. To ensure smooth running of the Food and Beverage & Meetings operation on a daily basis, delegating where appropriate and implementing pre-shift and post-shift briefings.
  2. To ensure all our hotel standards are followed at all times in the F&B and Meeting areas.
  3. To prepare rotas to meet business needs and ensure that staffing levels and cost are kept within budget.
  4. Ensure effective purchasing practices in line with purchasing manuals and budgets.
  5. To be responsible for the all the equipment within the F&B and Meetings operation
  6. Complete Duty Manager shifts as per rota ensuring that all areas are running as per our hotel standards
  7. To oversee and ensure the smooth running of the F&B department in the absence of the GSM F&B.

Managing Customer Care

  1. To promote efficiency, confidence and courtesy within the hotel at all times.
  2. Ensure guest requests are carried out in a timely, efficient and professional manner
  3. To actively seek verbal feedback from customers and act on feedback both positive and constructive.
  4. To generally promote and ensure good inter-departmental relations
  5. Have a detailed and up to date knowledge of all hotel services and functions at all times
  6. Ensure the highest standard (both internal and external) customer care is delivered at all times
  7. Work closely with the Sales team to ensure a co-ordinated approach to customers
  8. Ensure all guest complaints relating to the F&B and Meetings operation are actioned not later than 48 hours and the necessary procedure is implemented to ensure there is no recurrence.
  9. Promote good working relationships with regular guests, VIPs, local companies
  10. To display a pleasant manner and positive attitude at all times and to promote a good company image to colleagues
  11. To promote a professional and progressive relationship with hotel suppliers ensuring mutual respect is maintained


  1. To train members of the F&B and Meetings Team to F&B and Meeting standards, including hotel standards, and ensure that all members of the F&B team deliver their work to those standards
  2. To ensure that all our hotel standards in the F&B and Meetings area are met and that a high mark is achieved in the annual audits and any issues that are highlighted are resolved immediately.
  3. Continuously review areas of responsibility against all our standard operation procedures, produce and review resulting action plans
  4. To develop and implement action plans to address any shortfall in standards
  5. Actively seek ways to improve the operation, agree and implement any resulting factors
  6. When completing Duty Manager shifts, ensure that all our standards are met and complete action plans if shortfalls are observed

Team and Personal Development

  1. Working with the F&B Manager, agree departmental objectives and cascade to the team
  2. Ensure all F&B team are aware of their responsibilities and their roles within the hotel.
  3. To ensure all new team members receive induction on first day and support throughout the first 3 months trial period, following the Key To Training Induction Programme.
  4. Ensure that all departmental training has been implemented in the F&B department, including our hotel training.
  5. Ensure that all F&B team have documented food safety training on induction and complete Level 2 Food Safety qualification within 6 months of starting work.
  6. Ensure that all team members have written statements of employment within 2 months of employment.
  7. Ensure that each team member has a Key To Training File and that the training records are updated with their information accordingly.
  8. Advise F&B Manager of development needs of the F&B Team
  9. Recommend F&B staff for recruitment, transfer or promotion if required.
  10. To support Staff Consultative Meetings, offering encouragement to the representatives
  11. Promote a culture where ideas are welcome and implemented by managers and staff
  12. Ensure all employees administration is documented and passed to HR administration
  13. Participate in own continual and professional development


  1. To identify and action any potential sales leads.
  2. To maximise sales within the hotel.
  3. To ensure all F&B team upsell at every given opportunity
  4. To lead the sales opportunities within the F&B team, setting an example to other team members
  5. Work with the Sales department in the understanding of the annual sales and marketing plan, in relation to the F&B and Meeting areas, and implement strategies and marketing initiatives to increase F&B and Meeting sales

Financial Performance

  1. Understand the annual budget in relation to the food and beverage department
  2. To follow relevant Company finance and control procedures.
  3. Ensure monthly crockery, cutlery and glass checks are completed in the specified manner and reported to General Manager
  4. To ensure all extra charges are billed to relevant guest accounts.
  5. To actively control costs without compromising Company standards.
  6. To ensure all liquor orders are placed, controlling delivery, requisitions in place for stock movement
  7. To forecast and control wage cost effectively.
  8. Ensure completion of month end package: accurate physical stock take of all liquor within the hotel, entering information onto stock sheets, cross checking pricing, collection of management accounts, completing beverage cost summary; by 2nd of each month to Accounts and GM

Legal Responsibilities

  1. Ensure all Health and Safety and Food Hygiene regulations are in place for F&B and Meetings, beer and liquor store and cleaning schedules are in place and completed.
  2. Health and Safety: ensure that all risk assessments are completed in F&B and Meeting areas and are reviewed at least on an annual basis, or according to risk assessment guidelines.
  3. Encourage safe working practices.
  4. To submit accurate timesheets according to Company policy understanding the implications of the Working Time Directive and Minimum Wage Legislation.
  5. To ensure all staff attend regular Statutory Training Sessions.
  6. To develop and implement planned maintenance schemes and cleaning schedules in accordance with Health and Safety Regulations and Company standards.
  7. Understand the hotel’s fire and safety procedures.
  8. Ensure all health and safety, food safety and fire training is completed by F&B team following legislation and best practice information
  9. Report and investigate all near misses, accidents and reportable incidents whilst on duty.
  • To carry out any reasonable duties as specified by the F&B Manager, General Manager, Hotel Owner or Management Company
  • This above list of duties and responsibilities is neither inclusive nor exhaustive and there may be other duties and responsibilities associated with this job or position.
  • All management and staff of thehotel are required to make themselves available for training and communication meetings, for which advance notice will normally be given.

Person Specification and Experience:

The person should have experience of working in a hotel restaurant, with minimum 1 year of waiting experience.


Please apply with your CV to

Shortlisted candidates will attend an interview and a 2 hours trial shift.

To apply for this job please email us a cover letter and your most up-to-date CV.

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