Housekeeping Service Manager

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Job Ref.: 
Job Location: 
London SE1
Recruiting For: 
a full time job position
Number of vacancies: 
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

This is a great opportunity for someone with cleaning and housekeeping management experience on a large scale with a keen interest in sustainability and environmental issues.

As a Housekeeping Services Manager you will be managing the Cleaning and Waste Team service to ensure the public spaces are kept clean and tidy.



As the Housekeeping Services Manager you will be required to deliver the highest standards of cleanliness, hygiene and waste management throughout the centre, internally and externally by ensuring that the building including all associated service roads, car parks, toilets and back of house areas are fully maintained and safe through a planned and reactive environmental management programme.

We operate in an honest and sincere manner, meeting our clients’ demands in the best way possible. We concentrate on putting people first – our employees and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering real value for money. We also concentrate on getting the job done and everything we do is backed up by the quality of our service, the creativity of our ideas and the direct approach we take.        



This role will include a variety of tasks including the following however not exhaustive:

•             To manage the contract in line with company policies and procedures.

•             Manage all aspects of the on-site staff and non-staff budget ensuring strict guidelines are adhered to. Complete budget forecasts and monthly reconciliations.

•             Ensure high standards of Housekeeping are achieved at all times, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is continually delivered.

•             To provide professional support to the business in service related matters and promote the brand at all times.

•             To control the delivery of the staff rosters, completion of payroll and correct manning levels ensuring compliance is maintained at all times.

•             Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site staff.

•             Manage recruitment, induction training, developing and retraining of staff.

•             Ensure adequate quality performance (KPI’s / SLA’s) measures are adhered to and any non-compliance is resolved in a professional manner.

•             Priorities all Housekeeping incidents ensuring all key personnel are kept fully informed at all times.

•             Ensuring strict compliance to the Data Protection Act and associated regulations in line with GDPR.

•             To deliver excellent communication and motivation with site-based team including communicating on a daily basis so that a sound communication channel exists in order that team goals can be achieved.

•             Ensure objectives, performance reviews and Toolbox Talks are completed as per company policy.

•             To lead the team in the identification of training needs and ensure accurate site records are maintained at all times.

•             Ensure on site supervisors manage their teams ensuring they are fully conversant with their individual tasks.

•             Ensure the Health & Safety policies and procedures are adhered to in line with company policies and procedures.

•             Manage the incident and accident reporting procedures.

•             To complete all company paperwork as required.

•             To conduct return to work interviews and perform absence management processes as required.

•             Ensure all team members carry out their duties in a correct and timely manner in accordance with cleaning specification and to BICS standards.

•             To be responsible and accountable for safety and welfare of team members

•             Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceeds client requirements

•             Maintenance and correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority

•             Correct usage of cleaning chemicals in line with COSHH regulations and ensuring minimal waste and sufficient stocks always maintained.

•             Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with our policy and procedures.

•             Establish/ Foster and Maintain excellent relationships with all parties on site including retailers and other contractors.

•             Undertake any reasonable duties as required to meet the needs of the business

•             Effect management of waste and disposal.

•             Attend meetings both on and off site.

•             Ensure a 24 hour 7 day a week management presences is achieved, including bank holidays.    



  • Significant Management experience
  • Experience of forecasting and controlling significant staff and non-staff budgets
  • Clear understanding of delivering Housekeeping Services
  • Experience of Cleaning Services
  • Strong IT literacy
  • Strong customer focus with attention to detail
  • Health & Safety Certificate
  • Self-motivation, confidence and enthusiasm
  • Well organized with an attention to detail
  • Flexible and supportive team player, ability to work well with others
  • Ability to work effectively and flexibly within a busy, dynamic working environment
  • Excellent interpersonal and organisational skills
  • Strong written and verbal communication skills
  • Confident and committed to providing a high quality, professional service
  • Focused on the delivery of excellence in customer service
  • Ability to prioritise work tasks within deadlines
  • Ability to get on well with others and inspire respect and confidences
  • Ability to work under own initiative with a proactive outlook
  • Ability to work unsupervised and take responsibility
  • BIC’S trained desirable – although required to understand the principles
  • IOSHH trained or willing to undertake training


Closing Date: 30/08/2018

To apply for this job please email us a cover letter and your most up-to-date CV.

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