Box Office Supervisor

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Job Ref.: 
Job Location: 
London SE1
Recruiting For: 
a part time job position
Job Duration: 
Fixed Term contract for 12 months
Exact Salary: 
£13,250 (equivalent to £18,928 full-time)
Salary and Benefits: 

This role is offered as a part-time (28 hours a week), Fixed Term contract for 12 months.

Salary for this role is £13,250 (equivalent to £18,928 full time) and is paid on a monthly basis.

Staff work various days and hours and will need to be fairly flexible: Monday – Sunday, mostly daytimes between 9.15am – 6 pm.

Occasionally we have evening performances and the Box Office will be open until around 7.30pm.

Holiday: 21 days, inclusive of Bank Holidays


  • Opportunities to take on further shifts above your 28 hours which would also be paid monthly.
  • Auto-enrolment into the NEST pension scheme
  • Complimentary tickets for our shows
  • Access to UK Theatre’s mentoring scheme
  • Use of available rooms at the theatre for personal projects where possible
Number of vacancies: 
Job starts now: 
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

The Role

We are looking for an enthusiastic, committed and reliable individual to join our small and hardworking Box Office team in this customer-facing role.

The successful candidate will have impeccable interpersonal skills and also be keen to work as part of a team to support audience growth and income. You will take ticket bookings by phone and in person and act as the first point of contact for audience queries. You will facilitate ticket collection at performances, functions and events at the theatre.

As a Box Office Supervisor, as well as being confident at taking bookings and up-selling events, you will be a more senior member of the team, troubleshooting problems for others and supporting the Deputy Box Office Manager and Box Office Manager with some of the day-to-day administrative and training tasks.

The Box Office Supervisor is often the most senior member of the Box Office team during their weekend shifts and is responsible for managing the Box Office independently during these times.

The role is made up of five shifts a week usually comprising four 5-hour shifts and one 8-hour shift across weekdays and weekends. Usually, there will be at least one-weekend shift on either a Saturday or Sunday and sometimes the requirement to work both weekend days. The shift pattern will vary a little from week to week so some flexible working is offered as well as required.

Shifts tend to be between 9.15am – 6 pm Monday – Saturday and around 9 am – 2 pm on Sunday, occasionally we open earlier or later depending on our programme. 



Key Responsibilities

  • Use the Box Office system, Spektrix, to sell, amend and refund tickets to families and school groups.
  • Provide an outstanding level of customer service to families, young people and schools on the phone, in person and in writing, in a clear and professional manner.
  • Troubleshoot problems and support the induction and training of Box Office Assistants.
  • Take responsibility for opening and closing the Box Office (and front doors) and for cashing up and recording takings and handover notes at the end of a shift.
  • Keep up to date with ongoing changes to the programme, procedures and general activity within the Box Office and Theatre.
  • Undertake systems and admin tasks such as updating customer accounts, and other appropriate tasks set by the Supervisor and Manager.
  • Support the Supervisor in managing payments from schools’ and other group/event bookings from time to time.
  • Respond to audience queries and comments; resolving complaints in a sensible and sensitive manner and passing on any issues to the Supervisor or Manager where appropriate.
  • Cross and up-sell events, promote the theatre's membership scheme and encourage audience donations.
  • Liaise with other departments to ensure the smooth running of performances and events.
  • Confidently offer information about accessibility services to customers (training will be provided).
  • Handle and follow health and safety and emergency procedures, if required.
  • Take responsibility for the appearance and tidiness of the Box Office and front of house areas.


Person Specification


  • Highly reliable and responsible.
  • Consistent availability at weekends across the duration of the contract.
  • Able to speak to customers confidently and provide an outstanding level of customer service.
  • Warm, friendly and positive with excellent communication skills in writing, on the phone and in person. Able to engage with a diverse customer base. • Confident at up-selling and cross-selling shows and merchandise.
  • Very organised with exceptional attention to detail.
  • Proactive and self-motivated team player.
  • Confident using Microsoft Office and database software.
  • A commitment to diversity and equality of opportunity.



  • Experience in a sales or a customer facing role.
  • Experience using CRM systems, ticketing systems or even Spektrix.
  • An interest in or passion for theatre, especially for young people, and the arts in general.
  • Understanding or awareness of accessibility issues and services.


How to Apply:

Please forward your up to date CV in the first instance and you will receive an application form.

Return your completed application form to


Closing date for applications: 10 am, Tuesday 27 August 2019

First Interviews: Wednesday 4 September 2019

To apply for this job please email us a cover letter and your most up-to-date CV.

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