Student Support Manager

Back to Jobs

Job Ref.: 
Job Location: 
Recruiting For: 
a full time job position
Job Duration: 
Full Time - Contract
Exact Salary: 
Number of vacancies: 
Job starts now: 
I would like to receive applications from: 
Lambeth and Southwark
Job Description: 

The successful candidate will lead the Student Support team and provide a welfare & disability advisory service for all students.

This will include providing specialist advice, information and support in a wide range of subjects including: student finance & disabled student’s allowance, health & personal issues and accommodation.

The post-holder will plan and initiate innovative projects to reach out to groups of students with identified needs.

We are looking for someone with experience as an adviser within the welfare & disability field, along with a good standard of written English and the ability to develop policies.

*Some evening and weekend working will be required. ** This post is subject to a satisfactory DBS check.


Main duties:

1. To provide pastoral support, information, and advice related to student welfare, finance, accommodation, disability and related concerns.

2. To develop and review strategy and policy related to student support.

3. To guide and advice students of the appropriate policies and procedures relating to their studies such as time out from the course, maternity leave or submitting special circumstances.

4. To advise and support students with disabilities and long term health conditions; agreeing, authorising and implementing reasonable adjustments with students and relevant staff including monitoring access arrangements

5. To identify groups of students with particular needs in line with the School’s OFFA agreement and initiate projects designed to provide those students with support, information and advice

6. To promote the Student Support Department during Induction week, Interview & Evaluation Days and Open Days

7. To arrange the provision of accommodation advice and guidance to prospective and current students.

8. To provide training to staff regarding disability in particular mental health and SpLD training.

9. To provide up to date material outlining information of all services offered to students in the forms of leaflets and additional promotional material

10. Manage a caseload of students including responding to immediate incidents where appropriate, maintain effective case records and provide reports on work undertaken.

11. To identify, research and update welfare related information within the student handbook and implement related regulations from outside bodies

12. To Chair the Occupational Health Committee

13. To liaise with Clinic and faculty staff to notify them of students with disabilities and long term health conditions, implement reasonable adjustments and advise with respect to ongoing personal issues that may affect students’ ability to study

14. To line manage the Counsellor and Student Learning Advisor

15. To co-ordinate dyslexia tuition and liaison with external agencies as required

16. To be responsible for the management, administration, development and review of the student hardship fund, School bursaries, the Student Loan Fund and the Access to Learning Fund

17. To attend and contribute to the Widening Participation Committee, the Student Attention & Retention Group, Academic Council, Equality & Diversity and other committees deemed appropriate.

18. To complete audit, review and reporting of the student support function on an annual basis, or as required by the School Management Team and adjust student support services according to feedback

19. To organise and run the Careers Fair

20. To manage the Student Support Budget General

21. To be available to work some weekends throughout term time to support part time students.

22. To work as an effective team member respecting the rights and interests of others;

23. Observe the company's Code of Conduct and policies and procedures contained on the company's Intranet.

24. Undertake any other duties as requested by the Vice Principal (Research), as appropriate. 

Person specification and Experience required: 


• First degree or equivalent experience in the field

• Significant experience as an adviser within the welfare & disability field within higher education

• Experience and knowledge of working with Disabled Student Allowance

• Experience of working with students in distress and with long term mental health conditions

• Awareness of confidentiality requirements when dealing with personal information

• Excellent social and communication skills

• Ability to work on own initiative and as part of a team

• An organised and methodical approach to work

• A commitment to the principles of equality and diversity

• Ability to prioritise and exercise judgement

• Ability to work accurately, with attention to detail and meeting deadlines

• Good standard of English, both written and spoken

• Ability to develop governance and policy procedures


• Qualification in advice work

• Previous training courses to support ‘essential’ attributes

• Previous managerial experience

• Knowledge of the Equality Act 2010

• Experience of providing student finance advice



Please send your CV to and request the Application Form

Closing date for returned completed applications: 28th July 2017

To apply for this job please email us a cover letter and your most up-to-date CV.

Side 18

Registrations are now open

Latest Jobs