Stage Door Administrator

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Job Ref.: 
Stage Door Administrator
Admin and Secretarial
Job Location: 
London SE1
Recruiting For: 
a part time job position
Job Duration: 
1 year contract
Exact Salary: 
£9.64 per hour
Salary and Benefits: 

Salary: £9.64 per hour Contract:

20 hours guaranteed per week, worked across three shifts.

1 year contract.

Subject to a two-month probationary period.

Other: 12.5 days of holiday, auto-enrolment into the NEST pension scheme, complimentary tickets for shows, access to the UK Theatre’s mentoring scheme.

Number of vacancies: 
Job starts now: 
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

The venue is a fast-paced, innovative and extraordinary theatre with big ambitions and big ideas. We programme exceptional theatre for young audiences and work with the most exciting talent in the UK and beyond. We share great theatre with thousands of children every year and we work hard to reach the widest possible range of audiences. Every role matters, every contribution is valued and needed. It's hard work but fun, it's fast paced but meaningful and rewarding. We're a great team and you will get to work with, and learn about, most areas of the theatre and how it operates just by being here and taking part.

You will make a difference and your work will help the theatre to reach ever greater heights. As one of London’s busiest producing theatres, we work closely with artists and have developed a reputation for being welcoming, open and supportive. We're a place where great ideas are generated and great art is made. Working closely with artists, directors and writers is the fun part of our jobs.

We expect our teams to comprise self-motivated, ambitious people who enjoy the opportunity and freedom to shape their roles, make a lasting impact and to develop their skills and experience.


Stage Door Department

The Stage Door Team is a mixture of part-time and casual staff. You provide a warm welcome to artists, creatives, visitors and staff.

You will work individually in a relay shift pattern.

Stage Door is the first point of contact for enquiries via phone, email and in person. You are also a hub for the building, a first port-of-call for information and support.

Stage Door is a safety-critical role, responsible for monitoring fire and security systems. You will play a key role during fire alarms and subsequent evacuations.

Members of the Stage Door team are responsible for opening and closing the building, and ensure key administrative and building processes run smoothly and are kept up-to-date.


Stage Door Administrator (part-time)

Responsible to: General Manager

Responsible for: Work experience placements and other volunteers, occasionally

Supporting: Stage Door Keeper casual team (around 8 people) Working closely with: Building Maintenance Manager, Technical Director, Front of House and Performance Managers

20 guaranteed hours a week are spread over three shifts per week.

Shift patterns at Stage Door are usually across all seven days of the week: 8am – 4pm and 3.30pm till building close, which may be as early as 7.30pm or as late as 11.30pm.

If you would like to propose a particular set shift pattern at interview, please do so.



Supporting the theatre's Administration & Day-to-Day Activity

• To lead on keeping Stage Door presentable and functional, ensuring a warm and helpful welcome to artists, staff and guests.

• Oversee and maintain administrative processes on stage door, always looking for more efficient and reliable protocols.

• Maintain the Stage Door Manual, ensuring it is kept up to date.

• Help the General Manager handle rota changes, shift swaps and staff illness.

• Oversee administration of recruitment, and ensure all stage door keepers are logging information accurately, and storing files correctly and with complete discretion.

• Respond to queries and comments. Resolve complaints in person in a sensible and sensitive manner and pass on any issues to the General Manager.

• Liaise with other departments to ensure the smooth running of performances and events.

• To lead on the training of new Stage Door Keepers. Regular Stage Door Duties

• Provide a friendly, clear and well informed service at all times both on the phone, in person and in writing.

• Open and close the building, performing walkarounds at unlock and lock up.

• Monitor the fire system and be able to operate the panel with confidence.

• Fulfil core fire evacuation responsibilities, acting as a hub for communication to ensure safe egress of those occupying the building, and remaining a key communicator during follow up processes.

• Record deliveries sent and received and distribute post. frank outgoing post and deliver to the Post Office at an agreed time.

• Input the schedule to Outlook, and keep up to date with the programme and events.

• To arrange interview schedules, phoning shortlisted candidates and booking them in.

• To provide ad hoc administrative support to members of theatre staff. This could include tasks such as helping with mailings, travel bookings.

• Undertake any other duties as required by the General Manager.


Person specification and Experience required: 

Essential Skills

Previous Reception / frontline experience with excellent communication skills – face to face, over the phone or on email

- Welcoming and courteous and ability to communicate with a wide variety of people.

- Reliable, with excellent timekeeping

- Positive, flexible and can-do attitude towards a sometimes busy and pressured workload.

- Absolute discretion and initiative, with confidence and calm in an emergency situation.

- Competent in the use of Microsoft Office programmes including Outlook and Excel.

- A commitment to diversity and equality of opportunity

- Self-motivated with a strong teamwork ethic

- Strong attention to detail and ability to work to multiple deadlines



- Availability includes one weekend shift every week

- Prepared to work weekends and unsociable hours

- First Aid trained (certificate less than 2 years old)

- Fire Warden trained (certificate less than 2 years old).

- Previous experience in monitoring and operating fire and security systems.


To Apply:

Please forward your CV to and request the Application Form and Equal Opportunities Monitoring Form.

Closing date for completed application forms: 2nd July 2018

To apply for this job please email us a cover letter and your most up-to-date CV.

Side 7

Registrations are now open

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