Rail Operator 2 (Part Time)
Salary of £17,950 per annum plus regional allowance (pro rata for your contracted hours)
In addition there are excellent benefits, including extensive training and career opportunities, free rail travel on SWT services and pension scheme.
Shift Pattern: 20 hours per week, covering either Early or Late shifts.
07:00 - 11.00
16.00 - 20:00
Reading and Windsor Route
Working with the team at either Staines, Sunningdale, Ascot, Bracknell, Wokingham or Virginia Water this role is critical to the successful operation of the station: keeping our passengers safe and providing excellent customer service.
You will be part of a great team of people and tasked to provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, kept well informed and that all areas are kept clean and well presented.
Ensure your personal safety and that of others, including that of visitors and contractors, at all times
Comply with the Rules as defined in Network Rail Group Standard, South West Trains Employee Handbook, other regulations and Instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
Provide a safe, courteous and helpful service at all times.
Provide a safe, clean and well presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
Undertake emergency procedures and implement evacuation procedures when required.
Carry out duties as directed by the Station Manager and/or Station Supervisor.
Ensure the safe and punctual dispatch of trains and ensure that performance records are maintained.
Identify and report to your Duty Station Manager incidents of delays to services.
Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
Maintain security of the station premises during your booked time of attendance.
Act impartially in accordance with RSP/TSA requirements when serving customers.
Carry out Winter Precautions as per Local Instructions.
Additional tasks as specified by the local manager or Station Supervisor.
Applicants are required to apply online. No CVs accepted for this position. CLOSING DATE 28TH FEBRUARY 2017
Apply online at: https://emea3.recruitmentplatform.com/syndicated/private/syd_apply.cfm?ID=Q4RFK026203F3VBQB6G79QWAT&nPostingTargetID=12730&step=DIRECT
This role requires a high level of customer service. Uniform and personal grooming must be of a high standard.
The ability to provide a pro-active, polite and friendly service even when working under pressure in times of service disruption is essential.
• Good verbal communication skills
• Good interpersonal skills
• Strong customer focus - Successful applicants will be required to attend an assessment prior to interview.
- For new entrants training for this position lasts 4 weeks on a full time basis without exception.
- Applicants travelling time to the stations location must not exceed 45 minutes. - Please indicate on your application which locations and shifts you would like to be considered for.