Front of House Cafe Server and General Assistant x4

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Job Ref.: 
FHCSGA4
Sector: 
Food/Beverage/Hospitality/Hotels
Job Location: 
London SE1
Recruiting For: 
a full time job position
Exact Salary: 
£15,721 - £16,341 per annum plus £2,923 London Weighting Allowance per annum
Number of vacancies: 
4
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

The Department has a strong commitment to customer Service and aims to ensure best value for money for its customers and the college as a whole.
The role will support the Catering Services function and provide a professional and competent level of service to all customers working closely with the catering team to ensure that the agreed services are delivered on time to the required standards.
You will work across a number of restaurants and coffee shops in all our locations including delivered and hospitality services.


Role profile
Key responsibilities and objectives of the job. 
•    Assist in the preparation, presentation and service of food and general cleaning duties within the catering and dining areas.
•    To provide excellent levels of customer service at all times to students, college staff and visitors. 
•    Maintain a safe working environment and operate within Health, Hygiene and Safety legislation at all times.
 

Service Commitments
•    To be knowledgeable.
•    To be inclusive.
•    To be naturally friendly.
•    To continuously grow our service delivery.
•    To deliver quality service standards.
•    To deliver world class services for a world class university.
 

Communication & Networking:
•    Liaise with your line manager to ensure they are aware of any concerns or issues relating to your work environment.
•    Advise your line manager of any issues with the general repair, cleanliness or failure of equipment.
•    Direct agency and casual staff and assist them to deliver a professional and efficient service.
 

Decision Making, Planning and Problem Solving:
•    Plan daily workload to ensure all areas are ready and open on time.
•    Address customer requests and enquiries in a polite and efficient manner. 
•    Present any customer complaints or compliments to your line manager.
 

Service Delivery: 
•    Display all food and beverages in a neat, appealing and safe way. 
•    Effectively operate a till and maintain accurate receipting and accounting of all monies. Cash up a till in line with cash handling policies.
•    Respond to requests for information from customers in accordance with College policies.
•    Actively promote and sell the catering services to customers.
•    Improve the effectiveness and efficiency of service delivery within the department
 

Team Work, Teaching & Learning Support:
•    Direct agency and casual staff and assist them to deliver a professional and efficient service.
•    Promote teamwork and assist other members of the catering team when required.
•    To attend departmental meetings and training sessions as required.
 

Pastoral Care:
•    Awareness of the support services available to students and staff within the college.

Person specification and Experience required: 

Education / qualification and training

  • Educated to GCSE standard or equivalent
  • NVQ level 1 or equivalent catering qualification
  • Hold a current Food Handlers certificate
  • Knowledge / skills
  • Good written and oral communication skills
  • Knowledge and understanding of all relevant health, hygiene and safety regulations
  • To be numerate
  • Ability to assist with the preparation and service of food and beverage items
  • Selling skills

Experience

  • Knowledge of working in a catering environment
  • Experience of providing a service to customers
  • Sales and customer care experience
  • Operating a cash register and cash handling
  • Personal characteristics/other requirements
  • Hardworking and reliable
  • Focus on delivering excellent customer service
  • Able to relate effectively with customers and staff
  • Able to work flexible hours including weekends and evenings in line with business requirements.

Closing Date: 20/07/2018

To apply for this job please email us a cover letter and your most up-to-date CV.

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