Event and Hospitality Host x3

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Job Ref.: 
Job Location: 
London SE1
Recruiting For: 
a full time job position
Job Duration: 
Exact Salary: 
£16,341 per annum plus £2,923 London Allowance
Number of vacancies: 
I would like to receive applications from residents in: 
Lambeth and Southwark
Job Description: 

Role Purpose:

The Department has a strong commitment to customer Service and aims to ensure best value for money for its customers and the college as a whole.

The role will support the Catering Services function and provide a professional and competent level of service to all customers working closely with the catering team to ensure that the agreed services are delivered on time to the required standards.

You will work across a number of restaurants and coffee shops on campus but be flexible and able to work in any of the College’s catering outlets including delivered and hospitality services.

Key responsibilities and objectives of the job. 

•    Assist in the preparation, presentation and service of food and general cleaning duties within the catering and dining areas.
•    To provide excellent levels of customer service at all times to students, college staff and visitors. 
•    Maintain a safe working environment and operate within Health, Hygiene and Safety legislation at all times.

Service Commitments
•    To be knowledgeable.
•    To be inclusive.
•    To be naturally friendly.
•    To continuously grow our service delivery.
•    To deliver quality service standards.
•    To deliver world class services for a world class university.

Communication & Networking:
•    Liaise with your line manager to ensure they are aware of any concerns or issues relating to your work environment.
•    Advise your line manager of any issues with the general repair, cleanliness or failure of equipment.
•    Direct agency staff and assist them to deliver a professional and efficient service.

Decision Making, Planning and Problem Solving:
•    Plan daily workload to ensure all areas are ready and open on time.
•    Address customer requests and enquiries in a polite and efficient manner. 
•    Present any customer complaints or compliments to your line manager.

Service Delivery: 
•    Display all food and beverages in a neat, appealing and safe way. 
•    Effectively operate a till and maintain accurate receipting and accounting of all monies. Cash up a till in line with cash handling policies.
•    Respond to requests for information from customers in accordance with College policies.
•    Actively promote and sell the catering services to customers.
•    Improve the effectiveness and efficiency of service delivery within the department

Team Work, Teaching & Learning Support:
•    Direct agency and casual staff and assist them to deliver a professional and efficient service.
•    Promote teamwork and assist other members of the catering team when required.
•    To attend departmental meetings and training sessions as required.

Pastoral Care:
•    Awareness of the support services available to students and staff within the college.


Person Specification:

Eligibility to work in the United Kingdom 

Education / qualification and training:

Educated to GCSE standard or equivalent

NVQ level 1 or equivalent catering qualification

Hold a current Food Handlers certificate

Knowledge / Skills:

Good written and oral communication skills

Knowledge and understanding of all relevant health, hygiene and safety regulations

A good level of numeracy

Ability to assist with the preparation and service of food and beverage items

Selling skills


Knowledge of working in a catering environment

Experience of providing a good service to customers

Sales and customer care experience

Operating a cash register and cash handling

Personal characteristics/other requirements

Hardworking and reliable

Focused on delivering an excellent level of customer service

Able to relate effectively with customers and staff

Able to work flexible hours including weekends and evenings in line with business requirements.

Closing Date: 20th July 2018

Please forward your up to date CV to info@employ-se1.co.uk and request application form.

To apply for this job please email us a cover letter and your most up-to-date CV.

Side 8

Registrations are now open

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